All products are made to order and are considered final sale. Due to the nature of our made-to-order process, we do not accept returns or exchanges.

Standard designs: Production typically takes 2–8 weeks, depending on the design.

Customized orders: More intricate or complex designs may require up to 12 weeks for production, depending on the level of detail and customization involved.

Bespoke designs: Fully bespoke creations typically require 3–6 months, depending on the complexity and design process.

Once your order is ready, shipping typically takes an additional 1–10 business days, depending on your location.

Please note that we do not accept returns or exchanges on made-to-order, customized, or bespoke products.

If you encounter any issues with your order, please feel free to reach out to us at

sales@ezejewelry.com

We’re always happy to assist and ensure your experience with us is as smooth as possible.

Please note that we do not send unsolicited marketing emails or promotional messages. Any communications you receive from us will be related to your order, inquiry, or customer service.