Due to the high value of certain items, some purchases are processed manually and securely offline.
After submitting a purchase request, our team will contact you directly to confirm availability and arrange the appropriate payment, verification, and insured delivery process.
For security and fraud-prevention purposes, additional verification may be required for certain transactions. An order is considered confirmed only after the purchase details, payment, and delivery arrangements have been approved by our team.
We are committed to providing a secure, discreet, and personalized purchasing experience for high-value items.
Please note: Due to the high value of certain items, some purchases are processed manually and securely offline. After submitting your request, our team will contact you directly to arrange payment, verification, and insured delivery.
Know Your Customer (KYC) – High-Value Transactions
To ensure the security and integrity of high-value jewelry transactions, all orders exceeding the applicable threshold are subject to enhanced Know Your Customer (KYC) verification.
Before proceeding with payment, customers may be required to provide the following documentation:
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Proof of identity: A valid government-issued photo ID, such as a passport or national identity card.
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Proof of address: A recent utility bill, bank statement, or other official document confirming the customer's residential address.
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Payment verification: Confirmation that the payment method belongs to the customer or that the customer is authorized to use it.
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Additional documentation, if required: For certain transactions, further information may be requested to verify the source of funds or clarify the nature of the transaction.
All submitted information will be reviewed before the order is approved. Additional verification may be required depending on the transaction value, risk profile, or applicable legal and regulatory requirements.
Please note
Orders may be placed on hold until the verification process is successfully completed. Failure to provide the required documentation may result in the cancellation of the order, subject to our applicable terms and conditions.
Customer information is handled securely and processed in accordance with our privacy policy and applicable data protection laws.